returns & refunds policy
returns + refunds policy
This project operates on a no-questions-asked returns policy -- if there's anything you're unsatisfied with, damaged, or missing we will refund it, no questions asked -- just send a message with a brief description of the issue and your order number to colorcollectiveart [at] gmail [dot] com within the first 14 calendar days of receiving you're items.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days (this amount of time depends on your bank/card issuer not our system), depending on your card issuer's policies.
In the case that you need to replace an item, you may be asked to see proof of the damage or error and/or the item be unused and in the same condition that you received it and that your item needs to have the receipt or proof of purchase. Since we pay for shipping on orders $15 and up, it's possible that you might be asked to pay for shipping the item back to us.
Your support doesn't go unnoticed just send us a message at colorcollectiveart [at] gmail [dot] com with any questions and/or a brief description what happened and what your order number is.